FAQ

Can I choose my design?

Our designers have many years of experience and knows what attracts buyers. Therefore, we will initially choose the design. If you are not satisfied with your design, you can request to choose the furniture you like FREE OF CHARGE. We will simply send you a link to click on and it will take you to the room that you want to edit. You can choose the furniture and send it back for our designers to size and place them in the appropriate space.

Do you offer a Refund If I’m not Satisfied?

Absolutely. We will offer a 3 day risk-free money back guarantee. If you are not satisfied with the staged photo for any reason, you can get a refund within 3 days of receiving your edited files. To receive this refund, you must request it in writing before you request any edits to be completed on your images. If you request for edits to be completed on the initial edits we delivered, you forfeit your right for a refund. If you have any questions, please contact us at (800) 676-9282.

Can you remove existing furniture?

Yes, we will remove existing furniture at a nominal price. Just click under the Extra tab to add to your cart. If we are not able to remove all of the items, we will call you to discuss alternatives.

Can I make changes once I see them?

Of course, we will revise any images up to two times within 30 days of your placed order. Please keep in mind that once you request the first edit, you are no longer allowed a full refund (see refund policy)

Do you take the photos?

No, but we will be happy to refer you to our preferred Photographer. If you want to upload your own photos, we recommend 1500 or more pixels. Remember, the higher the resolution, the better the result will be.

What does “Per Photo” mean?

We charge per photo that you upload. We will add furniture to the space that is shown on a standard size photo.

Can I take the photos with my mobile phone?

Yes.  Set your camara setting to the higher resolution. If resolution is still low, you can add our Image Enhancement service for a nominal fee. “